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Help
and Support Info |
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| Contact Information |
| We've done our very best to make our programs as
trouble-free as possible, but it is indeed the nature of PC-based
software that problems arise. Should you need support, please feel
free to contact us at
support@mathpracticetools.com. You should receive a response
within 48 hours, which will be comprised of e-mail instructions and
possibly a download link to a patch file should it be necessary.
Many questions related to download and install are
discussed in detail on our Download and Install
Help page.
You can also consult our Frequently Asked
Questions (FAQ) below. We'll keep compiling this FAQ as we work on
issues our customers bring to our attention. |
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| Frequently Asked
Questions (FAQ) |
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| Q.
I printed my practice
sheet and then closed it. How can I get the answer sheet? |
| A.
Due to the randomness
of the practice sheets, you must print the answer sheet BEFORE closing
it. You probably will never see the same sheet of problems again. We
felt that it was worth having completely random practice sheets, and in
doing so, we made it nearly impossible to get the same practice sheet
twice. The odds of getting the same sheet twice are over 1,000,000 to
1. |
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| Q.
How do I read the
quiz statistics sheet? |
| A. For every
number listed from 0 to 20, there is a total number of occurrences,
which shows up under "Number Attempted"
next to the number. This is how many times that number appeared during
the quiz, either on the top or bottom of the problem. If a number
appears on the top AND the bottom, it is counted as 2 occurrences.
Sometimes a person is better at having a certain number on top instead
of the bottom or vice-versa. This is why the numbers appear randomly on
top or bottom, and are counted each time. The next column, "Number
Correct", shows how many times you got a
problem right using that number. For example, if the problem is "2 +
1", and you answer "3", then the "Number
Attempted" for "2" and "1" are increased by
1, and the "Number Correct"
for "2" and "1" are also increased by 1. The score for that number is
calculated by dividing the "Number Correct"
by the "Number Attempted",
which is rounded off to an even percentage score. The total quiz score
shows how many PROBLEMS were completed, how many were correct, and a
percentage score for the entire quiz. |
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